ONLINE
STORE POLICIES AND INFORMATION
What is your refund policy?
All orders from the online catalog carry a 30-day money back
guarantee.
How do I cancel my order?
If you paid by credit card we are unfortunately not able to cancel
your order, as orders are processed for shipment immediately
upon completion.
How do I request a refund?
Please contact us using our toll free number.
When will the credit appear on my card?
Your refund credit will appear on your card within 48 hours of
us receiving your returned merchandise.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express.
You can safely enter your entire credit card number via our secure server,
which encrypts all submitted information.
When will my credit card be charged?
We don't think you should pay for your order until it is actually
on its way. We will not bill you until your product(s), including
backordered items, are actually shipped. If your items are
shipped separately you will be billed each time an item is
shipped.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "Hanna Trailers Inc."
Do I have to pay sales tax
We charge applicable sales tax for orders shipped to WI.
Sales tax is automatically computed on both product(s) and
shipping costs.
We will gladly credit sales tax for government institutions. Just fax us a
copy of your tax-exemption form with an address matching your order's billing
or shipping address. Please include a copy of your receipt or your order number.
Can I order without a credit card?
No. The On Line Store only accepts checks credit cards.
What address should I enter in the billing information
screen?
For credit card verification, you must enter the address exactly
as it appears on your credit card statement. You do not need
to enter a middle name or initial.
How do I enter a shipping address?
If you ordered a physical product, the order form will ask you
if you would like the product shipped to the same address as
your billing address.
If you do not want the product shipped to same address as your billing address
please select "No" and you will be prompted for shipping information after
you hit the submit button.
Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string
of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction.
Your card may have expired or reached its limit or a credit
card computer, either on our end or your bank’s end,
may have encountered a machine error. If you do have problems,
you can contact us at our toll free number Monday through Friday
from 8am until 5 pm. Please provide us with any error message
numbers you may have received, as well as the order number
from the shopping cart.
How do I start a new order?
You can start a new order simply by going back to our home page
and clicking on the online catalog.
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