What is your refund policy?
All orders from the online catalog carry a 30-day money back guarantee.

How do I cancel my order?
If you paid by credit card we are unfortunately not able to cancel your order, as orders are processed for shipment immediately upon completion.

How do I request a refund?
Please contact us using our toll free number.

When will the credit appear on my card?
Your refund credit will appear on your card within 48 hours of us receiving your returned merchandise.

What payment methods do you accept?
We accept Visa, MasterCard and Discover.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

When will my credit card be charged?
We don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

How will the charge show up on my credit card?
The charge will appear on your credit card as: "Monticello RV Center"

Do I have to pay sales tax
We are required to charge applicable sales tax for orders shipped to Minnesota . Sales tax is automatically computed for orders shipped in MN . You may call us at 763-295-3434 to prevent a sales tax charge from showing.
We will gladly credit sales tax to exempt organizations and government institutions. Government agencies need only to list the agency for tax exemption status.  Tax exempt organizations can just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address. Please include a copy of your receipt or your order number.

Can I order without a credit card?
The On Line Store only accepts debit/credit cards, however we gladly except calls to our toll free line for COD, purchase order, GSA, or other non-typical orders.  Please call 763-295-3434.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a shipping address?
If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.
If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.

Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact us at our toll free number Monday through Friday from 8am until 5 pm. Please provide us with any error message numbers you may have received, as well as the order number from the shopping cart.

How do I start a new order?
You can start a new order simply by going back to our home page and clicking on the online catalog.