|
PRICES: Although we make every effort to assure that our prices and products are advertised as accurately as possible, we are only human, and in the event an error is made, we reserve the right to correct it.
SHIPPING:
Were possible we normally ship
via FedEx or Spee Dee to the
(48) contiguous states of the US
and USPS in Hawaii and Alaska.
Call if you have a special
request. LTL truck freight is
used were appropriate. Items
under 70 lbs. are assessed a
shipping and handling fee based
on the total dollar amount of
the items. Due to oversize
restrictions, some items require
additional shipping and handling
charges. Any special handling
costs or shipping fees will only
be added to your order after you
are notified of the extra
charge.. All items are available
for pickup in our store. Third
party pickup available with
prior notice.
Please note: We normally
only ship to the 48 states
of the United States with
online orders:
For shipping to
Canada and all other
countries please call
888/222-3625 for shipping
quotes.
What is your return policy?
All orders from the
warnersdockonline.com
catalog have a 15-day money
back guarantee. Customers
must request a Return Goods
Authorization (RGA) number
by calling 888/222-3625
before returning
components. Please indicate
the RGA number on the
outside of the box. Normal
manufacturers warranties
apply. Our Security
policies do not allow us to
store your credit card
number. To receive credit
you will be contacted to
process the credit when we
receive the return goods.
No
return on electronics
components:
This includes but is not
limited to the following:
MinnKota circuit boards and
modules, Sierra electronic
ignition parts, Mallory
electronic components. Know
before you order.
How do I cancel my order?
If you paid by credit card we are unfortunately not able to cancel your order, as orders are processed for shipment immediately upon completion.
How do I request a refund?
Please contact us at 1-888-222-DOCK
When will the credit appear on my card?
Your refund credit will appear on your card within 48 hours of us receiving your returned merchandise.
What payment methods do you accept?
We accept Visa, and Master Card. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
When will my credit card be charged?
We don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
How will the charge show up on my credit card?
The charge will appear on
your credit card as: Warners
Dock.
Do I have to pay sales tax
We are required to charge applicable sales tax for orders shipped to
Wiscinsin. Sales tax is automatically computed on product(s) shipped in
WI.
You may call us at 1-888-222-DOCK to prevent a sales tax charge from showing. We will gladly credit sales tax to exempt organizations and government institutions. Government agencies need only to list the agency for tax exemption status. Tax exempt organizations can just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address. Please include a copy of your receipt or your order number.
Can I order without a credit card?
The On Line Store only accepts debit/credit cards, however we gladly except calls to our toll free line for COD, purchase order, GSA, or other non-typical orders. Please call
1-888-222-DOCK.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
How do I enter a shipping address?
If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.
If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.
Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact us at our toll free number Monday through Friday from 8am until 5 pm. Please provide us with any error message numbers you may have received, as well as the order number from the shopping cart.
How do I start a new order?
You can start a new order simply by going back to our home page and clicking on the online catalog.
|
|